Privacy Policy
Summit Heating, A/C, Plumbing & Electrical (“Summit,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit summitheatingco.com, request an estimate, schedule service, or communicate with us, including by text message.
Information We Collect
We collect information you provide when you complete a website form, request an estimate, schedule service, or contact us. This may include:
- Your name, email address, and telephone number.
- Your service address or ZIP code.
- Information about the services you request.
- Information you provide in messages or other communications.
If you become a customer, we may also maintain appointment details, service history, estimates, invoices, and transaction records.
Our website and its service providers may automatically collect technical information, including your IP address, browser and device information, pages visited, and interactions with the website through cookies and similar technologies.
How We Use Your Information
We use information to:
- Respond to inquiries and provide estimates.
- Schedule appointments and perform services.
- Communicate about appointments, technician arrivals, and service updates.
- Manage customer records, billing, and customer support.
- Operate, secure, and improve our website and business.
- Maintain records and fulfill applicable legal obligations.
- Send promotional communications when we have the appropriate consent.
How We Share Your Information
We may share information with service providers that help us operate our website and business, manage customer records, schedule appointments, process payments, and deliver communications. These may include ServiceTitan and other providers performing services on our behalf.
We may also disclose information when required by law, to protect rights and safety, or in connection with a business sale, merger, or reorganization, subject to applicable law and the protections described in this policy.
We do not sell personal information or share customer information, including telephone numbers, with third parties for their marketing purposes.
Mobile information, text messaging opt-in data, and consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We may provide this information to service providers solely as necessary to operate and deliver our text messaging program.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and understand how visitors use the site.
You can manage or disable cookies through your browser settings. Disabling some cookies may affect website functionality. Where available, you may also use privacy controls provided on our website.
SMS/Text Messaging Terms
Messages You May Receive
If you opt in to service text messages from Summit Heating, A/C, Plumbing & Electrical, you may receive messages about your inquiries, appointment confirmations, scheduling, appointment reminders, technician arrival updates, and customer support.
If you separately opt in to promotional text messages, you may receive special offers, promotions, and information about our heating, cooling, plumbing, and electrical services.
We send promotional text messages only with the appropriate consent. You may agree to service messages without agreeing to promotional messages.
Message Frequency and Charges
Message frequency varies based on your interactions with Summit and the messaging program you choose.
Message and data rates may apply. Your mobile carrier’s messaging and data charges apply according to your plan.
Opting Out
You may opt out of text messages at any time by replying STOP to a message from us. You may receive one final message confirming your opt-out.
Help and Support
Reply HELP for assistance, or contact us:
- Phone: (720) 870-1580
- Email: inquiries@summitheatingco.com
Consent and Delivery
Consent to receive promotional text messages is not a condition of purchasing goods or services. Providing a telephone number or submitting a service request does not by itself constitute consent to promotional text messages.
Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on carrier and network availability.
Please contact us if your telephone number changes so we can update our records.
Information collected through our text messaging program is handled according to this Privacy Policy.
Data Retention and Security
We retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill the purposes described in this policy, and meet applicable legal obligations.
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of electronic transmission or storage is completely secure.
Your Choices and Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information, or to ask questions about our privacy practices.
Depending on where you live and which laws apply, you may have additional privacy rights. We will respond to requests as required by applicable law and may need to verify your identity. Certain information may need to be retained for legal or business recordkeeping purposes.
You can unsubscribe from promotional emails using the unsubscribe link in those emails. To stop text messages, reply STOP.
Third-Party Websites
Our website may link to third-party websites or services. Those websites have their own privacy practices and policies. Please review their policies before providing personal information.
Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can address it.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
For questions about this Privacy Policy or your personal information, contact:
Summit Heating, A/C, Plumbing & Electrical
Website: summitheatingco.com
Phone: (720) 870-1580
Email: inquiries@summitheatingco.com